New patients are invited to call our main office number at 512-690-2075 and press extension 2 for new patients. Provide the requested information to include the insurance you desire to use, and we will contact you about availability. We return new patient calls on Friday, so you may not hear from us right away. You can also come by the office to fill out new patient information if desired. Be aware we generally do not see patients on Friday or after 5pm, so if this is your only availability we will not be a good fit for your needs.
You are responsible for understanding the limits of your insurance coverage, to include deductibles. We are only in-network with Aetna, BlueCross/BlueShield, ComPsych, and some Seton Insurance plans at this time. If your insurance card references Value Options, Optum, Magellan, Beacon (or others) for behavioral health, this would be out-of-network, and you would be responsible the cost of the visit at the time of your appointment. We will happily provide you a claim form which you can submit to your insurer if you have out-of-network benefits.
Be advised that Dr. Rickenbacker does not attest to psychiatric disability during initial visits and will not continue it simply because your last provider initiated it. Also, Dr. Rickenbacker does not routinely recommend long-term use of daily benzodiazepine medication (trade names include Xanax, Valium, Klonopin, among others). She can work with you to create a plan to taper off these medications safely. Please consider this before scheduling your initial appointment.
11901 West Parmer Lane, Suite 310 Cedar Park, Texas 78613 512-690-2075; Fax 512-259-3576